Laundry Pickup & Delivery Services in Baltimore, MD
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About Laundry City
Laundry City creates an environment where our customers look forward to doing their laundry either in our stores, by drop-off with our attendants, or through our pick-up and delivery service.
We pride ourselves on the world’s cleanest store with the most friendly, helpful attendants!
By living by our values every day, Laundry City makes a lasting and positive impact on our customers, our employees and the community we serve.
Our Laundry City Values
Treat everyone with respect
Go above and beyond to create a community of loyal customers
Do the right thing, even when no one is looking
Build a positive team and family culture
Motivated and self-driven
Embrace and drive change
Clean
Fast
Convenient
Affordable
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Suitability for Wash, Dry and Fold
By using our service, you agree that your laundry is suitable to be laundered. We assume that laundry items placed in our care for the Wash, Dry and Fold services can be washed in water on a normal cycle and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.
We reserve the right to refuse service of items that we feel will be hazardous to our staff. i.e.: items heavily soiled with human or animal waste.
Lost Laundry
Laundry City Laundromats accepts all laundry based on weight and does not perform a piece-by-piece count. Laundry City exercises great care in processing clothing items received to avoid misplacement or loss of items. However, try as we may, there could come a day when items are misplaced or even lost. If you believe we have not returned an item, do the following:
- Call us immediately (within 24 hours) to report that you do not see the item.
- Double check your home because it is possible that you thought you sent it but did not.
If you still believe it was sent out and not returned, Laundry City liability, with respect to any lost item/s, shall not exceed $50 per garment regardless of brand or condition. Total loss liability per order shall not exceed $250.
Damaged Laundry
Laundry City is not responsible for any damage to clothing that stems from items being left in laundry items (Such as markers, pencils, pens, makeup etc…).
Laundry City is not responsible for clothes that shrink, bleed or changes shape during normal washing and drying. Again, please check your labels prior to sending clothes to Laundry City Laundromats.
Laundry City does not guarantee against color loss, clothes with poorly set dyes, normal wear and tear, pre-existing damage, severe soiling, lost socks, or mismatches.
We are not responsible for any damage that is done to your laundry during normal washing and drying including but not limited to: buttons falling off, beads coming loose, hems or seams coming undone, etc.
Laundry City makes every effort to remove stains but cannot guarantee that all stains can be or will be removed. Garments not picked up due to no fault of Laundry City for 30 days, may be donated to charity.
Wash Dry Fold
We go above and beyond. Drop your clothes off and we’ll handle the rest! Tell us your preferences when you place the order.
Self Service
Bulky Items
Pickup
Delivery
We provide an exceptional laundry delivery service that helps you save hours in your day. Once your laundry. has been cleaned and folded, we’ll deliver it right to your doorstep on your schedule.
